Privacy Policy

1. DATA PRIVACY POLICY

1.1 Identification of the Data Controller:

• Company name: AULADIG SAS
• Brand Name: Agencia Roco
• Contact phone number: 304 5616500
• Email: auxiliaradmin@agenciaroco.com

1.2. Privacy Policy:

This Privacy Policy establishes the terms under which Agencia Roco uses and protects the information provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in the fields with personal information with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend that you continually review this page to ensure that you agree with such changes.

1.3. Information that is Collected:

Our website may collect personal information, such as name, contact information (email), and demographic information. Specific information may also be required to process an order, make a delivery, or bill.

1.4. Use of Collected Information:

Our website uses the information in order to provide the best possible service, particularly to maintain a user record, order records where applicable, and to improve our products and services. We may periodically send emails with special offers, new products and other promotional information relevant to you. These emails will be sent to the address you provide and may be cancelled at any time.

Agencia Roco is highly committed to keeping your information secure. We use advanced systems and constantly update them to ensure that there is no unauthorized access.

1.5. Cookies:

A cookie is a file that is sent to request permission to be stored on your computer. By accepting the file, the cookie is created and is used to obtain information about web traffic and facilitate future visits to a recurring website. Cookies allow you to be recognized individually and to provide a personalized service.

Our website uses cookies to identify the pages visited and their frequency. This information is used for statistical analysis only and is then permanently deleted. You can delete cookies at any time from your computer. Cookies help us provide a better service, but they do not give us access to information about you or your computer unless you choose to do so and provide it directly. You can accept or deny the use of cookies, although most browsers accept cookies automatically. If you decline the use of cookies, you may not be able to use some of our services.

1.6. Links to Third Parties:

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we have no control over the site to which you are redirected, and therefore, we are not responsible for the terms or privacy or the protection of your data on those other sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

1.7. Control of your Personal Information:

You may restrict the collection or use of your personal information provided to our website at any time. Each time you are asked to fill in a form, you can tick or untick the option to receive information by email. If you have ticked the option to receive our newsletter or advertising, you can cancel it at any time.

Roco Agency will not sell, assign or distribute the personal information collected without your consent, unless required by a judge with a court order.

1.8. Rights of the Data Subject:

The owner of the personal data has the right to:

• Know, update and rectify your personal data at any time.
• Request proof of the authorization granted for the processing of your data.
• Be informed, upon request, about the use that has been made of your personal data.
• File complaints with the Superintendency of Industry and Commerce (SIC) for violations of the law.
• Revoke authorization and/or request the deletion of your personal data when the constitutional and legal principles, rights and guarantees are not respected.

1.9. Procedure for Exercising Rights:

To exercise your rights, you can contact Agencia Roco via email auxiliaradmin@agenciaroco.com or by calling 304 5616500. Your request will be handled under the terms established by Law 1581 of 2012.

1.10. Security Measures:

Agencia Roco has implemented the necessary technical, human and administrative measures to guarantee the security of personal data, preventing its alteration, loss, consultation, use or unauthorized access.

1.11. Transfer of Data to Third Parties:

Agencia Roco will not share your personal data with third parties, except in cases strictly necessary for the fulfillment of the aforementioned purposes, and always in compliance with data protection regulations.

1.12. Modifications to the Data Processing Policy:

Agencia Roco reserves the right to change the terms of this policy at any time. Any changes will be promptly communicated to the data subjects through the contact means provided.

2. TERMS AND CONDITIONS OF SERVICE

GENERALITIES

This website is operated by Agencia ROCO. Throughout the site, the terms “we”, “us” and “our” refer to Agencia ROCO. Agencia ROCO offers this website, including all information, tools and services provided on this site to you, the user, provided that you accept all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you interact with our “Service” and agree to be bound by the following terms and conditions (hereinafter “Terms of Service”, “Terms”), including those additional terms and conditions and policies mentioned here and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors. Please read these Terms of Service carefully before accessing or using our site. Web page. By accessing or using any part of the site, you agree to these Terms of Service. If you do not accept all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

SECTION 1: GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to adapt to and comply with technical requirements for connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 2: ACCURACY, COMPLETENESS AND CHRONOLOGY OF INFORMATION

Once the project has started, Agencia ROCO undertakes to purchase domains, servers and all the resources necessary to carry out the website, while at the same time initiating the design and structuring processes of the methodology to carry out the service offered.

If you acquire a service with us, you agree to send all the information that was determined for the implementation of the project. This information must be clear and complete so that we can guarantee proper functioning and design of templates, graphic pieces, copy, texts. persuasive and initiate the SEO strategy when required.
If for any reason you do not send the information within the agreed period, from the date on which the project begins:
(3 months for website
4 months for virtual store
3 months for email marketing and CRM services
1 month for Google ADS and Facebook ADS services), you will lose any advance payment, credit and even advance that has been made inherent to the product or service that you decided to purchase.

SECTION 3: MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products/services are subject to change without prior notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 4: PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.

SECTION 5: OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). These new features or services will also be subject to these Terms of Service.

SECTION 6: THIRD PARTY LINKS

Some content, products and services available through our Service may include third-party resources.

Third-party links on this site may direct you to third-party web pages that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party websites or resources, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to them.

SECTION 7: USER COMMENTS, OPINIONS AND OTHER COMMUNICATIONS

If, at our request, you send certain specific communications (for example, contest entries) or, without a request from us, send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post postal mail, or otherwise (hereinafter collectively referred to as 'comments'), you agree that we may, at any time, without restriction: edit, copy, publish, distribute, translate and use in any medium any comments you you send us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) pay any compensation for any comments; or (3) respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or infringes any party's intellectual property or of these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous, libelous, abusive or obscene material, or contain any computer virus or other harmful software that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility or liability for any comments posted by you or any third-party.

SECTION 8: PROHIBITED USES

In addition to the prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content (a) for any unlawful purpose; (b) to solicit others to perform or participate in any illegal act; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submit false or misleading information; (g) upload or transmit viruses or any other type of harmful code that will affect or may affect the functionality or operation of the Service or of any related website, other websites, or the Internet ; (h) collect or track the personal information of others; (i) spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 9: DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your own risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Agencia ROCO, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, without limitation lost profits, lost savings, loss of data, or any similar damages. any lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 10: ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications or proposals. or contemporaneous, whether oral or written, between you and us (including, but not limited to, prior versions of the Terms of Service). Any ambiguity in the interpretation of these Terms of Service will not be construed against the editorial part.

SECTION 11: APPLICABLE LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of CL 127 B BIS 52 A 68 EN 3 OF 211, Bogotá, CUN, 110111, Colombia.

SECTION 12: CHANGES TO THE TERMS OF SERVICE

You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 13: CONTACT INFORMATION

Questions about the Terms of Service should be sent to auxiliaradmin@agenciaroco.com