Last updated: May 9, 2025

This document establishes the terms and conditions under which you (hereinafter “the user” or “the client”) may use the services and website of Agencia Roco, available in https://agenciaroco.com. Access to and use of the site implies full acceptance of these Terms and our Privacy Policy.

1. COMPANY IDENTIFICATION

Company name: AULADIG SAS
Trade name: Roco Agency
Contact email: auxiliaradmin@agenciaroco.com
Contact telephone number: +57 319 6592501
Address: Attention 100% digital from Colombia

2. ACCEPTANCE OF THE TERMS

By using our site or purchasing any of our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any of these Terms, we recommend that you do not continue using this site or purchasing our services.

3. DESCRIPTION OF THE SERVICES

Roco Agency offers digital marketing services, including:

Web design and development
SEO Positioning
Digital advertising (Google Ads and Meta Ads)
CRM and automation
Email marketing

Services are provided under specific conditions established in each contract or commercial proposal.

4. CUSTOMER OBLIGATIONS

The client must provide all necessary information to execute the project in a timely manner: texts, images, access points, preferences, among others.

Maximum deadlines for sending information:

Corporate website: 3 months
Online store: 4 months
Email marketing / CRM: 3 months
Google Ads / Meta Ads: 1 month

Important: Failure to comply with these deadlines will result in the termination of the service, with no refunds or partial advances.

5. PAYMENT TERMS AND REFUND POLICY

All services must be paid according to the established agreements.
Once the project has started, no refunds will be issued.
In the event of early cancellation by the client, there will be no refund of the advance payment or amounts already executed.

6. MODIFICATIONS IN SERVICES AND PRICES

Roco Agency reserves the right to modify or discontinue any service or price without prior notice. This includes feature updates, changes to tools used, or modifications to plans and terms and conditions.

7. INTELLECTUAL PROPERTY

All content generated by Agencia Roco (designs, texts, strategies, campaigns, web structures) is the property of the agency, unless otherwise agreed in writing. The client obtains a license for use, not ownership or redistribution.

8. PROHIBITED USES OF THE SITE

The user agrees not to use this site or our services to:

Illegal activities
Infringing the rights of third parties or current regulations
Sending malicious, offensive or discriminatory content
Uploading malicious software or reverse engineering it
Perform unauthorized spam, phishing or scraping

Failure to comply may result in immediate suspension of service.

9. USE OF PERSONAL DATA

The processing of your personal data is governed by our Privacy PolicyBy using our services, you expressly consent to the processing of your data for operational, commercial, and analytical purposes.

At any time, you can exercise your rights of access, rectification, cancellation or opposition by writing to auxiliaradmin@agenciaroco.com.

10. THIRD-PARTY LINKS AND TOOLS

This site may contain links to third-party platforms (Google, Meta, Zoho, among others). Agencia Roco is not responsible for the content, operation, or privacy policies of these sites. The use of external tools is the user's own responsibility.

11. COMMENTS AND USER-SUBMITTED CONTENT

Any ideas, suggestions, comments, or materials submitted by the user may be freely used by Agencia Roco, without compensation. The user warrants that such content does not infringe the rights of third parties or contain malicious software.

12. LIMITATION OF LIABILITY

Roco Agency does not guarantee specific results such as Google rankings, lead generation, or sales. It is also not responsible for:

Account suspension by external platforms
Changes in search engine algorithms
Loss of information due to external technical causes
Misuse of the site or deliverables by the client

The service is provided “as is” and “as available”.

13. TERMINATION OF SERVICE

Either party may terminate the service at any time by giving at least 15 business days' written notice. If the client terminates the service and the project has already begun, no refunds will be made for any payments made, nor will partial deliverables be made without prior agreement.

14. APPLICABLE LEGISLATION AND JURISDICTION

These Terms are governed by the laws of the Republic of Colombia. Any dispute will be resolved before the courts of Bogotá, D.C., without any other jurisdiction.

15. CHANGES TO THE TERMS OF SERVICE

We reserve the right to update these Terms at any time. Changes will be effective upon posting on this page. We recommend checking back periodically.

16. CONTACT

If you have any questions about these Terms or the Privacy Policy, you can contact us at:

📧 Mail: auxiliaradmin@agenciaroco.com
📞 Telephones: +57 304 5616500 / +57 319 6592501
🌐 Website: https://agenciaroco.com

Terms and Conditions of Service